Return Policy

Need to Make a Return?

Hopefully you love everything you purchased from us, however if something doesn’t work out, we’re here to help! If you have any questions, please don’t hesitate to reach out to us at info@buttonedup.us.

Return Guidelines:

* Due to our commitment to excellent customer service we strive for the quickest turnaround possible and are unable to cancel any orders after they have been placed. Your credit card is immediately charged at the time of purchase and you will receive an email confirming your order.
* NO RETURNS ON SALE ITEMS. SALE ITEMS INCLUDE THE MONDAY MARKDOWN SECTION, LAST CHANCE SECTION, AND ANY ITEMS MARKED DOWN BY 20% OF MORE.
*Worn, washed and/or damaged items will not be accepted for return.
For defective items claims, please contact us within 3 days of the delivery date.
* Refund or Store Credit: Returns must be postmarked within 14 days of order date.
* Store Credit Only: Returns must be postmarked within 15-30 days of order date.
* Exchanges: We cannot provide exchanges due to limited inventory.
If you would like a different size or color, we suggest ordering the new item and returning the original item. A refund for the original item will be issued based on the terms above.
* All shipping fees are non-refundable.
* Returns that do not meet our guidelines will be sent back at your own expense. You have the option to apply return shipping costs on your credit card or have the item(s) sent back in a future purchase.
We hold unacceptable returns for 30 days. After 30 days, the items will be donated to charity.

How to Make a Return:

1. Before making a return, please read our policy to ensure that your items meet the guidelines.
2. Complete the return checklist found in your original order. Don’t forget to fill out the reason for your return.
3. Place the completed form and return in a package, then mail it to us at
BUTTONED UP
6422 S. PADRE ISLAND DRIVE
CORPUS CHRISTI TX 78412

*Please allow 3-7 business days for your return to be processed. We will email your online code (for store credit) or notify you of a refund once your return has been processed.

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